Student Support Services at ITS
The Institute of Tourism Studies invests a lot in student support services and has a team of dedicated staff that are at the student’s disposal.
What do we do?
- We provide wellbeing sessions to all ITS students allowing them to discuss any concerns or personal matters that are affecting their wellbeing in a confidential setting.
- We provide wellbeing sessions to all students who are abroad on a foreign work placement via MS Teams video calls.
- We give students the opportunity to discuss anything related to their programme of study and any other related matters during their time at ITS or during their work placement.
- We provide one-to-one guidance sessions related to assisting a candidate in choosing the right course and career path.
- We organise orientation visits on campus to all secondary and post-secondary schools.
- We assist students in their preparation for their International Internship.
- We organize talks about relevant topics for students during the scholastic year.
- We distribute information about topics related to well-being to students.
- We reach out to students who seem to be undergoing some difficulties.
- We provide a service that incorporates an element of outreach to students on campus.
- Through informal and non-formal means, we seek to nurture a sense of community in our Institute; a sense of belonging, as well as a sense of empathy for others.
- We strive to keep the total wellbeing of our students at the forefront and work to help them to develop the skills necessary to actively engage in society and work towards positive change where is needed.
- Through this work on outreach, we are in a better position to get to know our students and thus more able to deliver and respond to individual needs and situations as they arise.
Frequently Asked Questions
The Career Advisor supports students and prospective applicants in making informed decisions about study pathways, career directions, and employability development. The focus is on guidance, skill development, and helping individuals manage their own career journey.
This service is available to current students, prospective students, and lifelong learners who are seeking guidance on study pathways, career development, or educational opportunities at the Institute
You may request an appointment by email. Sessions can be held either face to face or online depending on availability.
Students may receive guidance on:
- Career exploration and planning
- Programme choice or change considerations
- Career pathways related to their studies
- Interview preparation and mock interviews
- CV review and feedback
Students receive professional feedback on structure, content, presentation, and tailoring CVs for specific opportunities.
Yes. Students can participate in mock interviews and receive constructive feedback to strengthen confidence and performance.
The Career Advisor provides a range of outreach services designed to support students’ career awareness and study decisions. These include:
- Career talks and presentations
- Programme information sessions
- Orientation visits to the Institute
- Participation in school career fairs and career expos
- Panel discussions with industry professionals or alumni
- Interactive workshops and thematic career sessions
- Meetings with students, educators, parents, and guidance staff
These activities aim to provide accurate information, realistic career insights, and structured support for students exploring their future pathways.
Schools may contact the relevant representative depending on school type. Further booking details are provided upon request.
Contact
For enquiries or appointment requests, email: career.advisor@its.edu.mt.
All ITS students are welcome to discuss any difficulty that they may be facing in their personal lives, at home, at their place of work or at ITS. Some common topics that students bring up during such sessions include:
- Managing Anger/Stress/Anxiety.
- Overcoming Sadness/Depression.
- Improving Confidence/Self-Esteem/Inter-relational Skills/Communication Skills/Friendships and Relationships.
- Assisting in Conflict Resolution
- Overcoming Difficult or Painful Situations
- Discussing Gender/Sexual Orientation/Body Image.
- Healing from Bullying/Abuse/Harassment.
- Ending Addictions.
- Coping with Difficult Family Dynamics/Transitions.
- Support during Breakups and Deaths of Loved ones.
- Improving Quality of Life, Health and Happiness.
Wellbeing sessions are typically 50mins-1hour long and ideally they are held during students’ free time rather than during lectures.
Wellbeing sessions are typically held at ITS Block A, Room 015. However, in special circumstances, online sessions are also held via MS Teams video calls.
ITS Wellbeing Services are open from Monday to Friday between 9:30am to 1:30pm.
To set an appointment for a wellbeing session send an email to wellbeing@its.edu.mt stating the days and times that you are available for a 1 hour session.
You can reach out if you are feeling overwhelmed, unsure where to seek support, experiencing academic or personal challenges, or simply need guidance on who to speak to next.
You can reach out if you are feeling overwhelmed, unsure where to seek support, experiencing academic or personal challenges, or simply need guidance on who to speak to next.
Support may include guidance on wellbeing services, referrals to student wellbeing professionals or career advisors, help navigating school processes, or simply having someone to listen and understand your concerns.
If needed, an initial intake process will be carried out to better understand your situation and how we can best support you. This is a gentle and supportive conversation designed to identify your needs and ensure you are referred to the most appropriate service.
Yes. Your privacy is very important to us. All conversations are handled with care and treated as confidential, in line with institutional policies. Information will not be shared without your knowledge, unless there is a concern about your safety or the safety of others, or where sharing is necessary to ensure you receive the right support.
Appointments can be requested by contacting the Wellbeing Team on wellbeing@its.edu.mt or reach out to me directly at natalya.ciappara@its.edu.mt. You are also welcome to stop by my office in Block A, First Floor, Room 11. Sessions may be held online or in person
Student Support Outreach Services
The Outreach unit is your first point of contact. If you have a problem and not sure how it can be resolved, come and speak to our professional staff members.
We will listen to you, understand you, support you, defend your rights, guide you to the right people who will be able to help you and contact people who can help you.
Should you need to contact us, kindly do so on studentsupport@its.edu.mt.
What are the Student Wellbeing Professional’s Opening Hours?
The Student Wellbeing services are available from Monday to Friday between 8:30am to 3:30pm.
How to set an appointment for a wellbeing session
To book an appointment with the Student Wellbeing Professional, please follow these steps:
- Contact the Student Liaison Officer, Ms Natalya Ciappara, by email at natalya.ciappara@its.edu.mt.
- In your email, include the days and times you are available for an intake session.
- After the intake session, Ms Ciappara will refer you to the most appropriate service, including wellbeing sessions.
If you need support, don’t hesitate to reach out — help is available.
Learning Coaches
ITS's dedicated team of Learning Coaches support students with individual needs, learning difficulties, and other specific challenges students encounter during their time on campus.
What do we do?
- Support students with individual needs and/or learning challenges and/or specific difficulties throughout their learning experience.
- Collaborate with lecturers and curriculum staff to develop access arrangements for students with individual needs and/or learning challenges and/ or specific difficulties.
- Provide complimentary sessions to assist students in studying for tests and exams and additional explanations.
- Collaborate with lecturers to draw clear worksheets for students with different needs, to be used during complimentary sessions and at home.
- Make necessary adaptations and accommodations for lectures and practical sessions to promote the student's learning process.
Alternative Learning Programme
Alternative Learning Programmes may be designed for students who may not benefit from a learning experience point of view by following the mainstream programmes and all their components. Please contact ITS to inquire.
Frequently Asked Questions
Students with individual needs and/or learning challenges and/ or specific difficulties must notify ITS at application stage.
Learning support priority will be given to students who need it most and who are enrolled in foundation and certificate programmes. Support will be given to the whole group with particular emphasis on students who need the most support.
No, human readers will not be available during exams. If you are entitled to a reader as part of your access arrangements, you are encouraged to use a reading pen instead. Please bring your own device, as reading pens are not provided by the institute.
External Support Services
There are several other sources of free support in Malta should you feel the need for further support to improve your wellbeing and state of mind.
Chat Support Services
Telephone Support Services
(Appoġġ Support Line – 24hrs)
(Richmond Foundation Helpline)
(Mental Health Helpline)
If you would like to socialise and make new friends, there are several youth cafes by that you could attend.
If you identify as LGBT+ and would like to meet other LGBT+ youths in an accepting environment, you could attend the youth group.
Sedqa
National agency who provide support services to persons with drug, alcohol and compulsive gambling problems and their families. Substance Misuse Outpatient.
You can reach Aġenżija Sedqa at +356 2388 5110.
Caritas Malta
Outreach community services in relation to alcohol and drug abuse.
You can reach Caritas Malta at +356 2219 9000.
Victim Support Malta
Provide support to victims of crime, such as theft and burglary, domestic violence, sexual assault, harassment, discrimination and cybercrime.
You can reach Victim Support Malta at +356 2122 8333.
Life Network Foundation Malta
Provides support during pregnancies.
You can reach Life Network Foundation Malta at +356 7711 5433 .
Sexual Health Outpatient Services
Mental Health Services Malta
Provide a wide range of services, resources, and support that cater to the person’s unique needs
You can reach Mental Health Services Malta at +356 2141 5183
Millenium Chapel
The Chapel also offers free counselling sessions by professionals to various people afflicted in addictions of drugs, gambling, alcohol, sex and other problems of relationships, solitude, and depression.
You can reach the Millenium Chapel by sending an email on info@millenniumchapel.org or call +356 2135 4464