The idea of the reception desk is to offer students the opportunity to participate in role plays and to make them as realistic as possible.

This mainly includes telephone skills and general reception duties.

The reception desk is set up with a manual 'Room status' rack, key rack, exchange rate board, switchboard and stationary. The students participate in role plays relating to customer care, check-in, check-out, complaint handling and telephone techniques.

The switchboard is a training system which can be set up with multiple extensions for realistic interaction which has tutor monitoring capabilities.

The main desk at ITS

The aim of the main reception at the Institute of Tourism Studies is to provide general assistance. Individual requests are then directed to the appropriate department / person.

All correspondence received is collected, registered and delivered to the respective lecturer/member of staff. The main reception desk is also responsible for bookings for lunch / dinner at the Pembroke Suite.

Students specializing in Front Office Duties are given the opportunity to have a real work simulation environment.

During these sessions students are asked to handle various general reception duties.

These includes answering phone calls and directing them to the appropriate person, taking and passing on messages, registering mail, taking restaurant bookings and handling general enquiries.